Darrell Zahorsky, a former Absolut.com Guide, wrote an article about how to use Best Practices for small businesses. He discusses what Best Practices is by saying "A best practice is the process of finding and using ideas and strategies from outside your company and industry to improve performance in any given area." He goes on to also mention that Best Practices has been used by big business in the past and that Best Practices is similar to benchmarking.
Zahorsky then explains that Best Practices can help a small business by allowing them to...
- Reduce costs
- Avoid mistakes
- Find new ideas
- Improve performance.
Zahorsky they describes that in order to successfully use Best Practices, a small business must first note the "ingredients" a successful competitor is using go improve. He notes that only by looking at the specific steps a competitor makes to succeed can you "bake the cake."
In order to apply Best Practices, Zahorksy gives a list of steps to use.
- Identify one business process or service to improve. (Product delivery)
- Look for one metric to measure. (Late Shipment %)
- Find competitors and companies within your industry and outside your industry. (FedEx)
- Collect information on the successful, best practices of other companies. (FedEx spoke and hub system)
- Modify the best practice for your situation. (Have one retail store per city act as central hub for shipments.)
- Implement the process then measure the results.
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