Gregory J. Skulmoski, Francis T. Hartman, and Jennifer
Krahn (2007)
Summary:
The authors of this article for the Journal of Information
Technology Education are from Zayed University in Dubai and the University of
Calgary, Canada. Their approach is to
provide graduate students with the knowledge necessary to employ the Delphi
method in their own academic research, be it for a thesis or dissertation. The primary scope of the piece is based
around the Information Systems (IS) field as well as the field of Information
Technology (IT), but they believe that as a research technique the Delphi
method can be used in a wide variety of fields, not just their own. This is because they view the Delphi method
as a “flexible research technique” and define it as follows:
The Delphi method is an iterative
process to collect and distill the anonymous judgments of experts using a
series of data collection and analysis techniques interspersed with feedback.
The authors also put forth that that this method is most
suitable when “the goal is to improve our understanding of problems,
opportunities, solutions, or to develop forecasts.”
In order to improve the reader’s understanding of the
methodology there is a brief historical overview of what the authors refer to
as “Classical Delphi”. This is the
methodology developed by Norman Dalkey for the RAND Corporation in the 1950’s. In the Delphi method a panel of experts is
given a survey with questions to answer.
After they have returned the survey, a second survey is sent out based
on the results of the first, this proceeds over a pre-determined number of
rounds. Following the completion of the last survey analysis of the final
results is conducted. Classical Delphi
is defined by four key features:
- Anonymity of Delphi participants: participants
are freed from social and professional pressures by the use of anonymous surveys. Those who are regarded as greats in the field
will be judged solely on their answers and not by their reputations. This also frees participants to think outside
traditional lines without fear of reprisal.
- Iteration: participants are given the
opportunity to develop their own understanding and beliefs as the study
progresses.
- Controlled feedback: as rounds of the
Delphi progress, participants will be informed of the anonymous perspectives of
other participants. This is one the core
advantages of the Delphi method, that the group as a whole will generate a
broad array of ideas to begin with and zero in on the best ones as times moves
on
- Statistical aggregation of group response:
this allows for statistical analysis of results.
This “Classical Delphi” model has been adapted by many in
the decades following its creation, this has made it more widely applicable and
more adaptive to diverse requirements.
Below is a visualization of a more modern take on the model which has
been used in some of the authors’ graduate students’ projects:
One of the features of the paper is the design
considerations that should be taken into account while utilizing the Delphi
method in graduate research. The authors
discuss pros and cons of:
- Methodological Choices
- The Broadness of the Initial Question
- Criteria for who is to be Considered an Expert
- The Number of Participants
- The Number of Rounds
- The Mode of Interaction with Participants
- Methodological Rigor
- The Results
- Further Verification
- Publication
The authors close with what they consider two important points,
“First, the Delphi approach can be aggressively and creatively adapted to a
particular situation. Second, when adapting the approach, there is a need to
balance validity with innovation. In other words, the greater the departure
from classical Delphi, the more likely it is that the researcher will want to
validate the results, by triangulation, with another research approach.”
Critique:
This article provides a lot of good information for graduate
students who may be unfamiliar with the Delphi method. It is specifically focused on how they can
get out and use the methodology without too much difficulty, and what they need
to be thinking about as they do it. One
of the largest limitations of the piece in my opinion is that spends too little
time discussing the situations in which the method is not appropriate. The article goes to great length to explain
just how adaptable the methodology is, but even in the Executive Summary it
states Delphi, “ is not a method for all types of IS research questions.” The article raises this concern but rarely
returns to it. This as a result makes it
feel like the use of the Delphi method is a foregone conclusion and less that
it is just one more valuable tool in your analytic toolbox.