The author of this article, Derek Stockley, defines Best Practice Methodology as "a method where organizations identify their key business processes, and actively seek out and compare them with similar processes in organizations recognized for their exceptional customer service or outstanding business processes. The purpose of the comparison is to gather information and insight about better, more efficient and effective methods and approaches, with the view to identifying and implementing the 'best' practice/s. The comparison can be informal, through the analysis of competitor processes or systems, or done more formally through a co-operative venture (benchmarking)."
Stockley, the owner of a training and consulting firm in Australia, identifies difficulties with implementing Best Practice:
Ideas gained from other organizations may not be implemented successfully if the company's culture is not taken into consideration. It is important to not underestimate the strength of the company's culture when making decisions using another company's ideas.
Companies can make incorrect assumptions about best practices.
Outsourcing should be carefully considered and scrutinized as a means of cost reduction, paying considerable attention to what service or staff would be outsourced; it is important to look at the big picture when using Best Practice.
Best Practice is most useful when used in conjunction with other methodologies such as benchmarking.